A freight forwarder is an essential service provider for businesses and individuals who need to transport goods over long distances, particularly across international borders. They are especially crucial for those who require logistical support, expert guidance on customs, and a streamlined shipping process.

A small business owner in the United States, producing handcrafted furniture, receives a large order from a buyer in France. The business owner needs a freight forwarder to handle the complexities of international shipping, including route planning, carrier negotiations, customs clearance, and ensuring the furniture arrives safely and on time.