This is the right place to find…

ALL THE ANSWERS

We strive to provide full transparency and disclosure to make the process easy on you.

When is the deadline to file a damage claim?

For trucking shipments:

Claims for damaged freight noted and documented at the time of delivery must be received within 60 days of the date of delivery.  None-delivery and/or lost freight claims must be filed within 90 days of shipment pickup. If there is concealed damage we must be notified of the claim within 5 days from the time of delivery and be able to send out an inspector to verify the claim.

For ocean shipments:

Unless notice of loss or damage and the general nature of such loss or damage be given in writing to the Ocean Carrier at the port of discharge or place of delivery before or at the time of delivery of the Goods or, if the loss or damage is not apparent, within 3 days after delivery, the Goods shall be deemed to have been delivered as described in this Bill of Lading. (B) The Ocean Carrier shall be discharged from all liability in respect of the Goods, including without limitation non-delivery, misdelivery, delay, loss, or damage, unless suit has been brought within one year after delivery of the Goods or the date when the Goods should have been delivered. Suit shall not be considered to have been “brought” within the time specified unless process shall have been served and jurisdiction obtained over the Ocean Carrier within such time

For air shipments:

In the case of damage to the cargo, immediately after discovery of the damage and at the latest within 14 days from the date of receipt of the cargo, In the case of non-delivery of the cargo, within 120 days from the date of issue of the air waybill, or if an air waybill has not been issued, within 120 days from the date of receipt of the cargo for transportation by the Carrier.

For small parcel shipments:

The intent to file must be received within 14 days of shipment dispatch and a formal claim must be filed within 28 days.